FAQs

Why Coffee? 

In addition to Vietnam being the second world largest coffee producer , We choose coffee because of the fascinating differences between coffee cultures in Vietnam and in the United States.  Just like many of you, we, too, used to be coffee consumers with little knowledge of the process leading to a good cup of coffee. We now know that brewing the perfect cup of coffee requires understanding the relationships between coffee bean processing, milling, grinding and brewing methods and equipment. Having learned about this fascinating process, we wanted to bring this awareness to the consumer

The Vietnamese coffee drinking experience is a leisurely social opportunity for friends to sip and chat in a coffee house at any time of day. Coming to America, I found that many Americans make their own coffee, especially in the mornings to fuel themselves for a busy day ahead; the contrast is intriguing.

My partner and I embarked on the enviable task of tasting the many varieties of Vietnamese coffee. We located the source of the finest coffee cherries in Vietnam’s temperate Highlands, the most fertile coffee growing region in the world, where, ironically, abjectly poor farmers were barely making a living; surely there must be a way to bring them a better life by bringing American coffee-lovers the best product.

My motivation is to create a social enterprise from my own perspective as an insider, rather than having an outside charitable agency set up a business that would benefit my own Vietnamese people. It was then that I resolved to start Karmic Circle Coffee: to share a rich and interesting coffee culture as well as to initiate a social enterprise from an insider’s point of view.

Do you offer green coffee wholesale or retail?
Yes, we do. Please get in touch, so we can provide you the quote.
 
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 1-2 business days of production time for your order to ship out, average shipping times are 3- 7 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at rae@karmiccirclecoffee.com

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at rae@karmiccirclecoffee.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

Do you ship worldwide?
Sorry, No. Shipping only available in the U.S